{"id":7184,"date":"2025-06-23T16:23:27","date_gmt":"2025-06-23T14:23:27","guid":{"rendered":"https:\/\/review.jobs\/blog\/?p=7184"},"modified":"2025-06-23T16:25:39","modified_gmt":"2025-06-23T14:25:39","slug":"analyze-enps","status":"publish","type":"post","link":"https:\/\/review.jobs\/blog\/analyze-enps\/","title":{"rendered":"Employee Loyalty: A Comprehensive Guide to Analyze eNPS for HR"},"content":{"rendered":"\n<p>The Employee Net Promoter Score is a powerful tool for HR professionals aiming to enhance <strong>employee experience<\/strong> and foster a thriving workplace. This metric offers a snapshot of employee loyalty and provides valuable insights into organizational health. In this comprehensive guide, we&#8217;ll explore how to understand, <strong>analyze eNPS<\/strong> data, and transform those insights into tangible actions that drive positive change within your organization.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"whatisenpsandhowdoesitwork\">What is eNPS and How Does it Work?<\/h2>\n\n\n\n<p><a href=\"https:\/\/review.jobs\/blog\/employee-net-promoter-score-enps\/\" data-type=\"page\" data-id=\"6696\">The Employee Net Promoter Score<\/a> (<strong>Employee Net Promoter Score (eNPS)<\/strong>) is designed to measure employee loyalty and willingness to recommend their company as a good place to work. Its straightforward approach makes it easy to implement and understand.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"theenpsquestion\">The eNPS Question:<\/h3>\n\n\n\n<p>The cornerstone of the <strong>eNPS methodology<\/strong> is a single, direct question: &#8220;How likely are you to recommend this company as a place to work?&#8221; This question cuts through the noise and gets straight to the heart of <a href=\"https:\/\/review.jobs\/blog\/employee-satisfaction-survey\/\" data-type=\"page\" data-id=\"6726\">how employees feel about their employer<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"the010scaleandcategorization\">The 0-10 Scale and Categorization:<\/h3>\n\n\n\n<p>Respondents answer on a <strong>scale of 0 to 10<\/strong>, which allows for clear and simple categorization:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Promoters (9-10):<\/strong> These are your most <strong>loyal<\/strong> and enthusiastic employees. They act as advocates for the company and are deeply satisfied with their work experience.<\/li>\n\n\n\n<li><strong>Passives (7-8):<\/strong> These employees are generally satisfied, but they lack the <strong>enthusiasm<\/strong> and strong loyalty of promoters. They may be open to opportunities elsewhere.<\/li>\n\n\n\n<li><strong>Detractors (0-6):<\/strong> This group represents employees who are <strong>dissatisfied<\/strong> with their work experience. They might actively discourage others from working at the company.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"enpsscorecalculation\">eNPS Score Calculation:<\/h3>\n\n\n\n<p>The <strong><a href=\"https:\/\/review.jobs\/blog\/enps-calculation\/\" data-type=\"post\" data-id=\"7194\">eNPS score calculation<\/a><\/strong> is straightforward: subtract the percentage of Detractors from the percentage of Promoters. The formula ensures that the final score falls between -100 and +100. This <strong>overall score<\/strong> helps you understand the general sentiment of your workforce.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>% Promoters &#8211; % Detractors = eNPS Score<br><\/p>\n<\/blockquote>\n\n\n\n<p>For example, if 60% of your employees are Promoters and 15% are Detractors, your <strong>eNPS score<\/strong> would be 45.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"whyenpsmatters\">Why eNPS Matters:<\/h3>\n\n\n\n<p>The key reason eNPS matters is quite simple. The <strong>tool measures<\/strong> employee loyalty and their willingness to recommend the organization. This provides a valuable indicator of overall employee satisfaction and the strength of the <strong>employer brand<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"analyzingenpsdatauncoveringactionableinsights\">Analyzing eNPS Data: Uncovering Actionable Insights<\/h2>\n\n\n\n<p>Once you&#8217;ve gathered your eNPS data, the real work begins: <strong><a href=\"https:\/\/review.jobs\/blog\/data-driven-decision-making\/\" data-type=\"post\" data-id=\"7039\">eNPS analysis<\/a><\/strong>. This step involves extracting meaningful insights that can drive positive change within your organization.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"understandingyourenpsscore\">Understanding Your eNPS Score:<\/h3>\n\n\n\n<p>While a higher score is usually seen as a good indicator, <strong>context<\/strong> is paramount. A &#8220;good&#8221; score varies widely depending on the industry and other factors. Focus on understanding the distribution of promoters, passives, and detractors within your workforce. Establishing benchmarks and <strong>tracking trends<\/strong> is far more valuable than fixating on a single score. For added efficacy, link eNPS data with other <a href=\"https:\/\/review.jobs\/blog\/hr-data\/\" data-type=\"post\" data-id=\"6848\">HR data<\/a> (performance, turnover).<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"benchmarkingenpsscores\">Benchmarking eNPS Scores:<\/h3>\n\n\n\n<p>Benchmarking your eNPS against industry averages, competitors, or similar-sized organizations offers valuable perspective. This will help you to measure <strong><a href=\"https:\/\/review.jobs\/blog\/employee-satisfaction-survey\/\" data-type=\"page\" data-id=\"6726\">employee satisfaction<\/a><\/strong> accurately in regards to the standards of your industry. Sources like SurveyMonkey provide industry-specific <strong>eNPS benchmarks<\/strong> that can serve as a starting point. Keep factors like industry, location, and company size in mind, as these can significantly affect your <strong>eNPS benchmarks<\/strong>. Treat benchmarks as a guide, not a definitive measure of success. Compare your scores in the areas of industry standards.<\/p>\n\n\n\n<p>Below is a table outlining some sample eNPS benchmarks across various industries:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td class=\"has-text-align-center\" data-align=\"center\"><strong>Industry<\/strong><\/td><td class=\"has-text-align-center\" data-align=\"center\"><strong>Average eNPS Range<\/strong><\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">Technology<\/td><td class=\"has-text-align-center\" data-align=\"center\">20-40<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">Healthcare<\/td><td class=\"has-text-align-center\" data-align=\"center\">10-30<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">Retail<\/td><td class=\"has-text-align-center\" data-align=\"center\">5-20<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">Manufacturing<\/td><td class=\"has-text-align-center\" data-align=\"center\">0-15<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">Financial Services<\/td><td class=\"has-text-align-center\" data-align=\"center\">15-35<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"segmentationiskey\">Segmentation is Key:<\/h3>\n\n\n\n<p><strong>Segment<\/strong> your eNPS data to pinpoint areas of concern within your workforce. This allows you to identify specific groups of employees who may have lower or higher sentiments. Look into <strong>demographics<\/strong> of the segmented data.<\/p>\n\n\n\n<p>Consider segmenting by:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Department\/teams:<\/strong> Different teams may have varying <strong>work environment<\/strong> and management styles.<\/li>\n\n\n\n<li><strong>Location:<\/strong> Geographical differences can impact <strong>employee morale<\/strong> and satisfaction.<\/li>\n\n\n\n<li><strong>Tenure:<\/strong> Employee sentiment can shift over time, so <strong>analyze eNPS<\/strong> based on how long employees have been with the company.<\/li>\n\n\n\n<li>Other relevant demographics (age, gender, job level, etc.)<\/li>\n<\/ul>\n\n\n\n<p>By segmenting, you can identify specific areas needing your attention.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"beyondthenumberstheimportanceofqualitativefeedback\">Beyond the Numbers: The Importance of Qualitative Feedback:<\/h3>\n\n\n\n<p>Remember that <strong><a href=\"https:\/\/review.jobs\/blog\/employee-net-promoter-score-enps\/\" data-type=\"page\" data-id=\"6696\">eNPS survey<\/a><\/strong> findings are just the beginning. Always follow with <strong>qualitative data<\/strong> to understand the &#8220;why&#8221; behind the numbers. Without this, you will never know how to <strong>improve eNPS<\/strong>.<\/p>\n\n\n\n<p>Use <strong>follow-up questions<\/strong> to uncover the drivers of negative or positive employee sentiment, which will help identify the <strong>drivers of eNPS<\/strong>. For example:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>&#8220;What is the primary reason for your score?&#8221;<\/li>\n\n\n\n<li>&#8220;What could we do differently to improve your experience?&#8221;<\/li>\n\n\n\n<li>&#8220;What do you value most about working here?&#8221;<\/li>\n<\/ul>\n\n\n\n<p>These open-ended questions provide valuable context and help you understand how to <strong>take action on feedback<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"combiningenpsdatawithotherhrmetrics\">Combining eNPS Data with Other HR Metrics:<\/h3>\n\n\n\n<p>The true power of <strong>eNPS analysis<\/strong> comes into play when you combine it with other HR metrics. For instance, if a department shows a <strong>low eNPS score<\/strong> and high turnover, it might signal issues with management or the <strong>company culture<\/strong>. Similarly, linking eNPS to performance data could reveal whether disengaged employees are also underperforming.<\/p>\n\n\n\n<p>Consider linking eNPS with data on:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Employee performance<\/li>\n\n\n\n<li>Turnover rates<\/li>\n\n\n\n<li><strong>Employee engagement<\/strong> scores (from other surveys)<\/li>\n\n\n\n<li>Absenteeism rates<\/li>\n\n\n\n<li>Training and development participation<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"implementinganeffectiveenpsprogram\">Implementing an Effective eNPS Program<\/h2>\n\n\n\n<p>A well-designed eNPS program is essential for gathering <strong>actionable insights<\/strong> and driving positive change.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"choosingtherightenpsplatformtool\">Choosing the Right eNPS Platform\/Tool:<\/h3>\n\n\n\n<p>Many options exist for conducting eNPS surveys, ranging from simple survey platforms to comprehensive <a href=\"https:\/\/review.jobs\" data-type=\"link\" data-id=\"https:\/\/review.jobs\">HR software<\/a>. Consider factors like:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ease of use for both administrators and employees<\/li>\n\n\n\n<li><strong>Anonymous feedback<\/strong> capabilities<\/li>\n\n\n\n<li>Reporting and <strong>eNPS reporting<\/strong> features<\/li>\n\n\n\n<li>Integration with existing HR systems<\/li>\n\n\n\n<li><strong>Sentiment analysis<\/strong> functionalities (if available)<\/li>\n<\/ul>\n\n\n\n<p>Some companies also find custom-built solutions tailored to their unique needs.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"bestpracticesforenpssurveys\">Best Practices for eNPS Surveys:<\/h3>\n\n\n\n<p>To maximize the effectiveness of your eNPS program, follow these best practices:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Frequency:<\/strong> Decide on the right survey rhythm. <strong>Pulse surveys<\/strong> conducted frequently (e.g., monthly or quarterly) provide regular check-ins, while longer intervals (e.g., semi-annually or annually) offer a broader perspective.<\/li>\n\n\n\n<li><strong>Anonymity:<\/strong> Ensure complete anonymity to encourage honest and <strong>eNPS feedback<\/strong>. Clearly communicate this to employees.<\/li>\n\n\n\n<li><strong>Response Rate:<\/strong> Aim for a high response rate to ensure your data is representative. Promote the survey, explain its importance, and keep it concise.<\/li>\n\n\n\n<li><strong>Transparency:<\/strong> Share the <strong>eNPS results<\/strong> with employees and explain how you plan to act on the feedback.<\/li>\n\n\n\n<li><strong>Follow-up Questions:<\/strong> Design thoughtful follow-up questions that elicit specific and useful information. Avoid leading questions or those that imply a desired answer.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"addressingthecriticismsofenps\">Addressing the Criticisms of eNPS:<\/h3>\n\n\n\n<p>Acknowledge the limitations of <strong>eNPS<\/strong>. It is a single-question metric that inherently simplifies complex factors that affect <strong><a href=\"https:\/\/review.jobs\/blog\/employee-engagement-models-strategies-for-workplace-success\/\" data-type=\"post\" data-id=\"3970\">employee engagement<\/a><\/strong>. The <strong>eNPS methodology<\/strong> might not provide granular insights into specific engagement drivers. The <strong>eNPS survey<\/strong>, while easy to administer, might not uncover the full picture.<\/p>\n\n\n\n<p>Use it as one component of a broader <strong>employee engagement<\/strong> strategy.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"utilizingtheenpsasanearlywarningsystem\">Utilizing the eNPS as an &#8220;Early Warning System&#8221;<\/h3>\n\n\n\n<p>Treat the <strong>eNPS program<\/strong> as an &#8220;early warning system&#8221; for potential issues. A sudden drop in the <strong>eNPS score<\/strong> can signal problems with morale, <strong>leadership<\/strong>, or the <strong>work environment<\/strong>. Use this to proactively address concerns and prevent <strong>employee retention<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"takingactionturningenpsinsightsintotangibleimprovements\">Taking Action: Turning eNPS Insights into Tangible Improvements<\/h2>\n\n\n\n<p>Collecting <strong>eNPS data<\/strong> is only worthwhile if you translate those findings into meaningful action.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"communicatingenpsresults\">Communicating eNPS Results:<\/h3>\n\n\n\n<p>Openly share <strong>eNPS results<\/strong> with employees, fostering transparency and trust. Present the data in a clear and accessible format and encourage open discussion of the results.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"developingactionplansbasedonfeedback\">Developing Action Plans Based on Feedback:<\/h3>\n\n\n\n<p>Based on the themes emerging from the <strong>response analysis<\/strong> and <strong>eNPS feedback<\/strong>, develop targeted action plans to address the concerns of <strong>detractors<\/strong> and <strong>passives<\/strong>. Ensure these plans are specific, measurable, achievable, relevant, and time-bound (SMART).<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"addressingspecificissuesidentified\">Addressing Specific Issues Identified:<\/h3>\n\n\n\n<p>Take concrete steps to address the specific issues that are driving <strong>negative eNPS<\/strong>. For example if the data finds that the <strong>company culture<\/strong> is a reoccurring issue, you can change the culture through implementing team building and promoting the company values. Or if issues with <strong>management<\/strong> practices are found, offer leadership training. Also, if <strong>employee benefits<\/strong> are determined to be lacking, assess employee needs and make improvements. Addressing these issues will help to <strong><a href=\"https:\/\/review.jobs\/blog\/how-employee-reviews-enhance-candidate-experience\/\" data-type=\"post\" data-id=\"6059\">improve employee experience<\/a><\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"trackingtheimpactofyouractions\">Tracking the Impact of Your Actions:<\/h3>\n\n\n\n<p>Once you&#8217;ve implemented changes, track the impact on your <strong>eNPS score<\/strong> over time. Regular monitoring helps you see whether your initiatives are making a difference and identify any adjustments needed. This ensures that you continue to <strong>improve employee experience<\/strong>. <strong>Regularly measuring eNPS<\/strong> helps <a href=\"https:\/\/review.jobs\/blog\/employee-sentiment-strategies-for-measurement-and-evaluation\/\" data-type=\"post\" data-id=\"3625\">monitor employee sentiment<\/a> and identify trends.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"boostingemployeeloyaltyandadvocacy\">Boosting Employee Loyalty and Advocacy<\/h2>\n\n\n\n<p>The ultimate goal of an eNPS program is to strengthen <strong>employee loyalty<\/strong> and foster <strong>employee advocacy<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"turningdetractorsintopassivesandpassivesintopromoters\">Turning Detractors into Passives (and Passives into Promoters):<\/h3>\n\n\n\n<p>Actively engage with <strong>detractors<\/strong> to understand their concerns, and genuinely work to address them. For <strong>passives<\/strong>, identify opportunities to increase their engagement and make them feel more valued. Creating a positive <strong>work environment<\/strong> that fosters loyalty will make a big difference.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"leveragingyourpromoters\">Leveraging Your Promoters:<\/h3>\n\n\n\n<p>Recognize and reward your <strong>promoters<\/strong> for their <strong>positive eNPS<\/strong> and <strong>employee advocacy<\/strong>. Encourage them to share their positive experiences both within and outside the organization. As loyal <strong>employee advocates<\/strong> do good, ensure their actions are being recognized. Highlight the link between <strong>eNPS<\/strong> and <strong>employee referrals<\/strong>, since promoters are more likely to recommend your company to their network.<\/p>\n\n\n\n<div style=\"height:47px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Effectively <strong>analyzing eNPS<\/strong> offers the power to transform your <strong>HR<\/strong> strategies, creating a more engaged, loyal, and satisfied workforce. By combining quantitative <strong>eNPS data<\/strong> with qualitative feedback, you can gain <strong>actionable insights<\/strong> that drive real change. Remember that eNPS is most effective when used in conjunction with other engagement initiatives, helping you build a thriving and happy workforce. <\/p>\n\n\n\n<p>Ready to <strong>measure eNPS<\/strong>, <strong>analyze eNPS,<\/strong> and <strong>implement eNPS<\/strong> improvements? At <a href=\"https:\/\/review.jobs\" data-type=\"link\" data-id=\"https:\/\/review.jobs\">Review.jobs<\/a>, we&#8217;re here to help you leverage the power of <a href=\"https:\/\/review.jobs\" data-type=\"link\" data-id=\"https:\/\/review.jobs\">employee reviews<\/a> and insights to <a href=\"https:\/\/review.jobs\/blog\/employee-first-culture\/\" data-type=\"post\" data-id=\"2713\">build a better workplace<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"faqsection\">FAQs<\/h2>\n\n\n\n<p><strong>What is eNPS?<\/strong><\/p>\n\n\n\n<p>eNPS is a metric used to <strong>measure<\/strong>. It is simply a number representing how willing employees are to recommend their workplace to others.<\/p>\n\n\n\n<p><strong>Why is eNPS Important?<\/strong><\/p>\n\n\n\n<p>eNPS is important because. The <strong>Employee Morale<\/strong> metric can help identify areas for improvement in the <strong>employee experience<\/strong>. It also provides a quantifiable way to <strong>track eNPS<\/strong> and measure the effects of engagement initiatives.<\/p>\n\n\n\n<p><strong>Who Uses eNPS?<\/strong><\/p>\n\n\n\n<p><strong>HR<\/strong> departments use <strong>eNPS<\/strong> to obtain employee sentiment and <strong>organizational health<\/strong>. Leaders and managers also use the <strong>eNPS<\/strong> information to inform plans to <strong>increase employee engagement<\/strong>.<\/p>\n\n\n\n<p><strong>When Should eNPS Surveys Occur?<\/strong><\/p>\n\n\n\n<p><strong>eNPS surveys<\/strong> can be conducted regularly using <strong>pulse surveys<\/strong>. This will allow you to get a constant insight of the employee experience at the organization.<\/p>\n\n\n\n<p><strong>Where Does eNPS Data Come From?<\/strong><\/p>\n\n\n\n<p>The <strong>eNPS data<\/strong> originates from an <strong>eNPS survey<\/strong> asking one question that measures <strong>employee loyalty<\/strong>. This data is a tool to address issues that the <strong>HR<\/strong> department uncovers with the survey.<\/p>\n\n\n\n<p><strong>How Can We Improve eNPS?<\/strong><\/p>\n\n\n\n<p>You can <strong>improve eNPS<\/strong> by acting on the <strong>eNPS feedback<\/strong>. Some ways you can do that is by improving communication, addressing specific issues, and recognizing employee promoters to boost <strong>employee advocacy<\/strong>.<\/p>\n\n\n<div class=\"kk-star-ratings kksr-auto kksr-align-center kksr-valign-bottom\"\n    data-payload='{&quot;align&quot;:&quot;center&quot;,&quot;id&quot;:&quot;7184&quot;,&quot;slug&quot;:&quot;default&quot;,&quot;valign&quot;:&quot;bottom&quot;,&quot;ignore&quot;:&quot;&quot;,&quot;reference&quot;:&quot;auto&quot;,&quot;class&quot;:&quot;&quot;,&quot;count&quot;:&quot;1&quot;,&quot;legendonly&quot;:&quot;&quot;,&quot;readonly&quot;:&quot;&quot;,&quot;score&quot;:&quot;5&quot;,&quot;starsonly&quot;:&quot;&quot;,&quot;best&quot;:&quot;5&quot;,&quot;gap&quot;:&quot;5&quot;,&quot;greet&quot;:&quot;Hover over the stars then click to validate the rating&quot;,&quot;legend&quot;:&quot;5\\\/5 - (1 vote)&quot;,&quot;size&quot;:&quot;27&quot;,&quot;title&quot;:&quot;Employee Loyalty: A Comprehensive Guide to Analyze eNPS for HR&quot;,&quot;width&quot;:&quot;157.5&quot;,&quot;_legend&quot;:&quot;{score}\\\/{best} - ({count} {votes})&quot;,&quot;font_factor&quot;:&quot;1.25&quot;}'>\n            \n<div class=\"kksr-stars\">\n    \n<div class=\"kksr-stars-inactive\">\n            <div class=\"kksr-star\" data-star=\"1\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 27px; height: 27px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"2\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 27px; height: 27px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"3\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 27px; height: 27px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"4\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 27px; height: 27px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"5\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 27px; height: 27px;\"><\/div>\n        <\/div>\n    <\/div>\n    \n<div class=\"kksr-stars-active\" style=\"width: 157.5px;\">\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 27px; height: 27px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 27px; height: 27px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 27px; height: 27px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 27px; height: 27px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 27px; height: 27px;\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n                \n\n<div class=\"kksr-legend\" style=\"font-size: 21.6px;\">\n            5\/5 - (1 vote)    <\/div>\n    <\/div>\n","protected":false},"excerpt":{"rendered":"<p>The Employee Net Promoter Score is a powerful tool for HR professionals aiming to enhance employee experience and foster a thriving workplace. This metric offers a snapshot of employee loyalty and provides valuable insights into organizational health. In this comprehensive guide, we&#8217;ll explore how to understand, analyze eNPS data, and transform those insights into tangible [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":7273,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"none","_seopress_titles_title":"Guide to Analyze Enps for Employee Loyalty","_seopress_titles_desc":"Analyzing enps is a powerful way for HR professionals to enhance employee experience and foster a thriving workplace.","_seopress_robots_index":"","footnotes":""},"categories":[34],"tags":[],"class_list":["post-7184","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-employee-experience"],"acf":{"affichage_hp":true},"_links":{"self":[{"href":"https:\/\/review.jobs\/blog\/wp-json\/wp\/v2\/posts\/7184","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/review.jobs\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/review.jobs\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/review.jobs\/blog\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/review.jobs\/blog\/wp-json\/wp\/v2\/comments?post=7184"}],"version-history":[{"count":7,"href":"https:\/\/review.jobs\/blog\/wp-json\/wp\/v2\/posts\/7184\/revisions"}],"predecessor-version":[{"id":7276,"href":"https:\/\/review.jobs\/blog\/wp-json\/wp\/v2\/posts\/7184\/revisions\/7276"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/review.jobs\/blog\/wp-json\/wp\/v2\/media\/7273"}],"wp:attachment":[{"href":"https:\/\/review.jobs\/blog\/wp-json\/wp\/v2\/media?parent=7184"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/review.jobs\/blog\/wp-json\/wp\/v2\/categories?post=7184"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/review.jobs\/blog\/wp-json\/wp\/v2\/tags?post=7184"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}